5. How Does the Lending System Operate?

Individuals who qualify for Talking Book Library service may download an Application for Service or request one from the Library by calling 1-800-762-0085. Once the application is approved, new readers are profiled for the Talking Book Library's "Turnaround Service." Under this provision, customers receive two to four books in the first shipment. Once some of these are returned, the Talking Book Library will send more books for continuous service. Customers may contact the Talking Book Library to adjust their service plan.